Data Protection Complaints Procedure

If you are unhappy with how Bhangals Construction Consultants Ltd has used or handled your personal data, you can complain to us. This procedure covers data protection complaints only; complaints about our professional services follow our separate Complaints Handling Procedure.

Email: privacy@bhangals.co.uk
Post: Data Protection, Bhangals Construction Consultants Ltd, 3 Grange Park Court, Roman Way, Northampton, NN4 5EA
Telephone: 01604 871806 — we will take the details and confirm them to you in writing.

If you need help making a complaint or a reasonable adjustment, please tell us.

• We acknowledge your complaint within 30 days of receiving it (we aim for 5 working days).
• We may ask you to confirm your identity or provide more information.
• Our data protection lead investigates, independently of anyone involved where possible.
• We keep you informed of progress and aim to give a full response within one month. If it will take longer, we will explain why and give a revised date.
• We tell you the outcome, what we have done or will do to put things right, and your right to complain to the ICO.

You can complain to the Information Commissioner’s Office (ICO): www.ico.org.uk/make-a-complaint · 0303 123 1113. The ICO usually expects you to have raised the matter with us first.